PRIVACY POLICY

At off-line® Ltd, we are committed to protecting your personal data and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, process, store, and protect your personal data in compliance with the applicable data protection laws, including the General Data Protection Regulation (GDPR), the Personal Data Protection Act, and the Electronic Commerce Act.

Please take a moment to read this Privacy Policy, which provides important information about how we handle your personal data when you use our website, interact with us, or make a purchase.

1. What Personal Data We Collect

We collect and process the following types of personal data:

• Identity Data: Name, surname, company name (if applicable)
• Contact Data: Email address, phone number, physical address
• Transaction Data: Payment information (e.g., credit card details, billing address), order history
• Technical Data: IP address, browser type, operating system, cookies data
• Usage Data: Information about how you use our website (e.g., pages visited, time spent on site)

We collect and process this data to fulfill our contractual obligations to you, communicate with you, and improve your user experience on our site.

2. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfill your orders, including payment and delivery
• To respond to your inquiries and provide customer support
• To send you newsletters, promotions, or updates if you have subscribed
• To improve and personalize your experience on our website
• To comply with legal obligations, such as accounting and tax requirements

3. What Happens to Your Data After You Contact Us?

When you contact us via our website's contact form or by email, we store the personal data you provide (such as your name, email address, and message) in order to process your inquiry and respond to any follow-up questions.

We retain your data only for as long as necessary to resolve your inquiry. Once your request is resolved, we delete or anonymize your data unless it is required to be retained for legal or contractual reasons.

4. Storing Your Data

To facilitate the order process and fulfill our contract with you, we may store the following personal data:

• Name, Address, Email Address: For order processing, delivery, and communication
• Payment Information: Credit card details or other payment methods (processed securely by third-party payment providers)
• IP Address: For fraud prevention and security measures

We retain this data only as long as necessary to complete the transaction and fulfill any legal requirements.

Legal Basis for Data Processing
We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our obligations under our contract with you (e.g., processing orders, payments, and deliveries)
• Legal Obligation: To comply with legal obligations, such as accounting or tax laws
• Legitimate Interest: To improve our services and enhance your experience on our website

If you have not completed an order, we may store the data you entered for up to 30 days to allow us to assist you in completing the order or to provide reminders about your unfinished purchase.

Retention Period
We retain your data for 10 years after the completion of an order, as required by tax and accounting laws. After this period, your data will be securely deleted or anonymized.

5. Sharing Your Data

We do not share your personal data with third parties except as necessary to fulfill our contractual obligations or comply with legal requirements. We may share your data with:

• Payment Processors: To securely process your payment information
• Courier Services: To deliver your order to the specified address
• Accounting Services: To fulfill legal obligations under the tax and accounting laws
• Data Processors: Our third-party service providers (e.g., CloudCart LLC), who process data on our behalf under a data processing agreement in compliance with GDPR

We ensure that all third-party providers with whom we share your data are fully compliant with GDPR requirements.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your experience. Cookies are small text files stored on your device that help us remember your preferences and analyze site usage.

Essential Cookies: These cookies are necessary for the basic functioning of the website, such as remembering your login status or ensuring the website loads properly.

Performance Cookies: These cookies help us understand how visitors interact with our site, including tracking browsing behavior and site traffic.

Functional Cookies: These cookies allow us to remember your preferences, such as language or display settings, to improve your experience.

Targeting Cookies: These cookies are used for marketing purposes, such as delivering targeted advertisements based on your interests.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

For more detailed information, please visit our Cookie Settings page.

7. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request access to the personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or incomplete data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request that we delete your personal data, subject to certain conditions.
• Right to Restriction: You can request that we limit the processing of your data.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to Object: You can object to the processing of your data for certain purposes, such as direct marketing.
• Right to Withdraw Consent: If you have given us consent to process your data (e.g., for marketing purposes), you can withdraw it at any time.

If you wish to exercise any of these rights, please contact us at corporate@offlineglobal.com.

If you believe that we have violated your rights under GDPR or other applicable laws, you can lodge a complaint with the relevant data protection authority. For example, in the EU, you can contact the Data Protection Authority in your country.

8. Newsletter Subscription

If you subscribe to our newsletter, we will process your email address to send you promotional content and updates about our products and services. You must provide explicit consent to receive our newsletter.

You can unsubscribe from our newsletter at any time by:

• Clicking the "unsubscribe" link in any of our emails, or
• Contacting us at corporate@offlineglobal.com

We will immediately remove your email address from our mailing list upon receiving your request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, secure servers, and regular security assessments.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal data, but we cannot guarantee its absolute security.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated version on this page with the updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.